JOB: UnitedLex | Manager- Incident Response | Gurugram | PQE: 8-9 years

Job Opening: UnitedLex

Job Role: Manager- Incident Response

Location: Gurugram

PQE: 8-9

Roles and Responsibilities:

Responsible for overall performance and management of the team assigned.
Responsible for 2-3 projects, concurrently
People management that includes the responsibility of performance evaluation, training, discipline, and career pathing of all team members
Proactive communication with clients, ensuring all client requirements are met and reports are submitted on time.
Set goals for team members and communicate it to the team.
Ensuring all the key metrics are met including productivity, utilization, quality score, attendance, and adherence to timelines.
Management Reporting: – Reports required by management relating to performance, costs, efficiency, and utilization are shared with stakeholders on time.
Actively work on skill development, engagement, and retention of team members
Responsible for upskilling and training the team members.
Provide regular feedback for performance.
Take necessary action including raising concerns with stakeholders in case of performance or discipline-related issues within the team.
Conduct regular 1-on-1 connections with team members.
Perform QC/QA checks for team members.
Liaison with other teams/departments

8-9 years of overall experience with LPO/Legal Services. Includes the following grid.

a) 2 years of mandatory experience in Incident Response (IR) Or Data Breach.

b) 2 years of mandatory experience as a people manager.

Experience in planning and scoping the engagement, estimating the cost and time required to complete the project.
Active involvement in forecasting financial projections and budgeting the projects.
Planning and setting eDiscovery process/workflow and quality control process to deliver quality work product.
Excellent people management skills
Passionate about driving business metrics – Productivity, Quality, and other key deliverables.
Ability to prioritize between multiple complex projects/timelines
Excellent written and Verbal communication
High level of positive attitude with good listening skills
Good decision-making ability
Ability to adapt to any process changes and work on different types of projects.
Good knowledge of Excel
Ability to prioritize between multiple complex projects/timelines
Strong attention to detail and the ability to conduct root cause analysis.
Candidates with demonstrated experience in Data Breach Response, or Incident Response will be preferred.
Knowledge and hands-on experience in breach notification and privacy laws around data breach scenarios are desirable but not a must.

Apply here