Job Opening: Elevate 

Job Role: Trainee- Information Technology 

Location: Gurgaon

Responsibilities: 

• Provide first contact support Receives and handles requests for service, following agreed procedures.
• Promptly allocates calls as appropriate
• Logs incidents and service requests and maintains relevant records
• Identities and classifies incident types and service interruptions
• Record incidents cataloguing them by symptom and resolution
• Acts under guidance to record and track data for your services.
• Act as an escalation point for advanced or difficult help requests.
• Build rapport with internal and external customers
• Escalate incidents with accurate documentation to a suitable technician or vendor, when required
• Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken through to final resolution.
• Use remote tools and diagnostic utilities to aid in troubleshooting
• Research solutions through the internal and external knowledge base as needed.
• Install the software and ensure definitions are up to date.
• Test fixes to ensure the problem has been adequately resolved.
• Develop help sheets and FAQ lists for end users.

Experience: 

• Junior College or some college (must not have received a Bachelor’s degree yet)
• Ability to communicate effectively (verbal and written) with multiple stakeholders to understand and resolve issues
• Experience with Microsoft Office tools, creating/maintaining excel spreadsheets
• Attention to detail and problem-solving ability
• Ability to analyze data and communicate ideas clearly

Application Link: Click here