Job Role: Coordinator- Elevated Experience
Location: Gurgaon
PQE: 1+ years
Responsibilities & QualificationsSpecifically, the Coordinator – Elevated Experience will :
- Responsible for scrutinizing all the requests of the customer and enter the relevant information in the database.
- Responsible to send out emails to the customers for follow-ups, estimates or delivering the service reports.
- Responsible to work on multiple tasks with quick turnaround.
- Responsible to collaborate with the sales team to process ad hoc requests.
- Acts as an intermediary between internal teams and customers.
- Responsible for attending the sales meeting to ensure the customer needs fulfilled.
- Work on special projects as needed including data entry, electronic filing, organizing documents, etc.
- Understand and work competently in a virtual environment.
- Quickly learn new systems and adapt to new processes.
- Be part of a dynamic team who works together to help our client succeed.
Experience:
- 1+ years of experience in Operations department or US Healthcare.
- Experience working in a growing, fast-paced organization with a dynamic environment.
- Excellent track record in previous Client support/Customer Service engagements.
- Experience working directly with a US client.
Skills for Success :
- Strong eye for detail and critical thinking skills.
- Ability to analyze and organize work for maximum efficiency.
- Excellent writing and interpersonal skills, focused on supporting your clients needs.
- Ability to write clear and concise emails.
- Ability to present well on the phone and in virtual conference calls.
- Proven ability to work in a client-centric, deadline driven environment.
- Strong analytical skills, problem solving capability and resiliency.
- Proficiency in Microsoft Word, Outlook and Adobe Acrobat.
Apply here