Job Opening: CLOC

Job Role: Member Experience Manager

PQE: 5 years

Member Meetings and Events (25%)

  • Work with volunteer leaders to plan a regular cadence of meetings and events, including sponsored in person gatherings, virtual events, regular check-in meetings/calls, member connections, and tools/resources
  • Schedules, calendars and facilitates group meetings internationally
  • Serve as staff lead for councils, committees or groups, as assigned, including but not limited to developing group virtual and in-person meetings, including agenda and supporting materials; record and transcribe minutes and action items follow up
  • Support member events by developing and sending invitations, or creating registration links, tracking registration and payments, assisting with logistics and communications, providing technical support, and sending follow-up communications

Operations (20%)

  • Develops FAQs and other standard operating procedures to ensure consistent and effective engagement with our member community
  • Ensure the timely and effective processing, tracking, and acknowledgment of all memberships
  • Develop and implement membership workflow and processes involving multiple departments such as finance, communications, events and education

Membership Strategy Support (20%)

  • Work collaboratively to ensure that CLOC’s membership programs are thoughtfully aligned with and support CLOC’s activities, mission, vision, and values
  • Implement member recruitment, engagement and retention strategies
  • Follow association trends and best practices to drive member acquisition, retention, and satisfaction

Data Management and Reporting (20%)

  • Provide regular reports to leadership and staff team on membership trends, progress, and goals
  • Support other data and reporting needs of the department on an ad hoc basis
  • Lead and advance a culture of data competency, data leveraging, and data protection
  • Expand and streamline collection and input of strategic and quality data into our data lake
  • Modernize and leverage data system(s), platforms, and resources
  • Recommend strategies to improve membership metrics and standards
  • Maintain high data integrity for member & prospects
  • Complete manual data entry tasks with attention to detail and consideration of the potential for potential process improvement or future automation wherever possible

Communications (15%)

  • Responsibilities include extensive contact with members and non members regarding inquiries, concerns, and requests
  • Partner with our Head of Marketing and Communications to develop member engagement messaging, and communications, including email, and social media
  • Manage correspondence (email and discussion forum) and respond in a timely and professional manner
  • Follow up with members on outstanding items, such as payments, event registrations, requests, and survey/data completions

Critical requirements include:

  • Bachelor’s degree or equivalent
  • Minimum 5 years of work-related experience within a membership organization
  • Fluency in an Association Management System is required
  • Self-starter with the ability to work well both independently and as a team member
  • Demonstrated leadership ability, including working with volunteers
  • A seasoned orator, comfortable addressing groups from 5-500
  • Great sense of humor and positive attitude
  • Exceptional customer service and business etiquette
  • Excellent verbal, written, management, interpersonal and organizational skills
  • Ability to handle multiple tasks efficiently and manage timelines effectively
  • Results-oriented
  • Proficient in Microsoft Office Suite
  • Superb organization skills and be deadline and schedule oriented, yet able to flex with dynamically changing priorities
  • Demonstrated ability to be poised and effective during high-pressure situations
  • Ability to anticipate issues and have (or quickly develop) contingency plans
  • Act proactively, be highly responsive, member-focused, understand the needs and characteristics of people with whom they work, and demonstrate good judgment on when to escalate issues to the senior team

Ideal Skills & Competencies

The ideal candidate will have:

  • A strong background and proven success in multiple areas of associations including, membership, education, events, operations, and marketing
  • Impeccable attention to detail
  • Experience with a project management tool is preferred
  • Strong desire to roll up your sleeves and get the job done with a professional and positive demeanor
  • Advanced proficiency with Microsoft Teams/Office Suite to achieve higher levels of collaboration and productivity
  • A demonstrated ability to understand and actuate association needs

Apply here

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