Job Role: Senior Process Associate
Location: Gurgaon
PQE: 6 months-2 years
Responsibilities & Qualifications
Specifically, the Senior Process Associate you will.
- Work with Japan clients
- Work in Japanese environment.
- Interact and understand the issues raised by the End Users and providing with the appropriate resolutions.
- Support Group executive triages the issue reported to ascertain the further course of action. If the issue involves the higher technical complexity, then routed to level 2 Support Group.
- Inbound emails/calls
- Identification of the issue
- Action as per the error reported.
- Resolution provided via email/call
- Escalated if needed.
- Ticket raised.
- Follow up if required review supporting medical documents and generate medical record summarization.
Experience
- 6 Months to 2 years of relevant experience.
- Working knowledge of Japanese Call Centre Operations, including SLAs, TATs and AHTs.
Skill to success
- Should have a logical bent of mind to analyse and resolve complex issues.
- Good knowledge of the MS Office Suite (Excel, PowerPoint, Outlook etc.)
- Good Japanese Communication Skill, both verbal and written.
- Flexible with shift timings.
Qualifications
- Graduation in Japanese language.
- ILPT N3.
Apply here