JOB: Civis | Product Associate | Mumbai | PQE: 3-5 years

Job Opening: Civis

Job Role: Product Associate

Location: Mumbai

PQE: 3-5 years

Responsibilities:

Strategy & Planning:

Build a compelling strategy and roadmap based on insightful understanding of customer needs and market opportunities.
Work towards innovation in the realm of public consultations, through novel technology initiatives.
Define strategic priorities for the organisation’s platform in tandem with the needs of our stakeholders. Roadmapping such priorities, and creating a cohesive strategy for the organisation.
Manage the roadmap against KPIs and product goals.
Discover and present new product insights by analysing qualitative and quantitative customer data.
Conduct user research & user testing to collect new customer insights.

Operations:

Working with our technology development partners, developers and Tech4Good corporate volunteers to scope new product developments test new developments rolled out and ensure site performance.
Partner cross-functionally with our technology development, program, governance and outreach teams to innovate and execute product initiatives across the organisation. Rally these teams to work together towards a common goal; oversee many moving parts to ensure deliverables are met on time.
Working to support the Governance team on government partnerships through data analysis of on-going consultations.
Write specs, manage project execution, build UI/UX wireframes, and define product roll-out strategy.
Develop and maintain internal documentation.

Monitoring:

Monitor site performance metrics and analyse trends emerging (including stakeholder interviews, UI site performance, user trends and metrics).
Periodically monitoring the organisation’s M&E metrics.

Requirements of the Role:

3 to 5 years of product management experience.
Open Minded; prior experience in the non-profit and Governance sector is not a prerequisite, but you must be open minded to learn about these sectors.
Empathetic; you understand what users need and issues that your teammates face.
Execution-oriented; you’re highly organised; you’re comfortable managing many work streams; you know how to make the right trade-offs.
Solution-oriented; you’re able to think of out-of-the-box solutions that work with limited resources for product challenges.
Collaborative; you work well with all kinds of people and teams; you’re open to learning from partners and peers.
Data-driven; you understand how to use data to guide product decisions.
Clear, structured thinking and excellent communication skills.

Bonus:

You’re passionate about citizen’s engagement and have volunteering experience.
You’ve worked in an entrepreneurial environment which needed you to think on your feet and take decisions independently.
Familiarity with Open Source ecosystems, Ruby on Rails, Angular and emerging technology frameworks.

Apply here