JOB: Clifford Chance | Senior Application Support Analyst | Delhi

Posted 2 years ago by Prolawgue

Job Opening: Clifford Chance 

Role: Senior Application Support Analyst 

Location: Delhi 

Key Accountabilities

  • Provide and coordinate required maintenance and optimization solutions ensuring business application integrity
  • Complete DevOps activities on time and within Standard Level Agreements
  • Help and maintain the supported applications health in different environments
  • Help to progress change management by deploying the latest application versions in all supported environments
  • Keep the lights on by liaising with onshore stakeholders and application vendors in different parts of the world
  • Third Level troubleshooting support for internal and external web applications
  • Work closely with other IT teams such as Vendor, Development, Network, Security, Desktop, Exchange and Systems to investigate for the root cause analysis

Skills & Experience

  • Substantial technology experience of more than 4 years in owning support of complex applications in Web, Windows or Cloud environment
  • Should be comfortable in various SQL Server versions with at least 2005 and above
  • Knowledge of Microsoft Windows Server 2008 & Windows Server 2012 server platforms
  • Sound knowledge on Web Servers: IIS 6/7 and Windows Services
  • Awareness about IT infra such as VMs, AD, DNS proxy, Security skills – Firewalls
  • Basic knowledge of SharePoint platform and O365
  • Basic knowledge of Active Directory, Azure AD, Exchange Online and office products
  • Hands‐on experience in writing basic Power shell scripts for various tasks
  • Troubleshoot the issues related to Windows and Web Applications , SQL Server 2008/2010 and Services hosted in IIS/WCF
  • Knowledge about .Net technologies C# 4.0 or higher, MVC, WCF and associated technologies
  • Flexible to work in 24*7 shift model/night shifts for longer period (if required)
  • Must be able to handle pressure situations, especially during P1/2 cases, with high confidence
  • Possess good command over both written and verbal communication skills
  • Good knowledge of vendor and service management
  • L3 troubleshooting support for internal and external web applications
  • Maintain & build standard and documentation for all environments.
  • Ensuring that the requirement for change to applications is fully understood and that the planned work is completed
  • Provision of adequate cover as defined in the SLA’s over the required support hours (this may vary according to the application)
  • Working on critical cases including application downtime (Priority 1 &2) situations
  • Logical thinking and excellent verbal and written communication
  • Exhibit positive attitude and superb teamwork attributes

Qualifications

Education & Experience

  • Requires Bachelors in Engineering Degree or equivalent, and strong relevant professional experience
  • ITIL Foundation certified will be preferred
  • Any Azure certification will be preferred
  • A relevant Microsoft Certification will be an added advantage

Application Link: Click here

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