Job Opening: Icertis
Job Role: Manager: Legal Operations
Location: Kolkata
PQE: 10+ years
Primary Responsibilities
- Managing LPO Partner teams (Onboarding, Training, Security compliance, directing, etc.)
- Capacity planning. Closely tracking demand – supply of resource capacity.
- Monitoring and measurement of time, effort, work output and quality of deliverables
- Various weekly / monthly / quarterly / annual reporting
- Tracking, evaluating the performance of partners and quality control.
- Review existing operational metrics and drive improvements. Establishing and evaluating partners on SLAs, KPIs.
- To identify opportunities for process improvements and define new/improve existing processes
- Serves as key link between legal partner teams as well as development and functional teams
- Timesheet management and review
- Collation of team information and repositories
Professional Requirements
- 10+ years experience as PM/PMO
- Experience in managing large LPO/BPO teams
- Experience in partner/vendor management
- Experience resolving cross-functional team issues
- Highly Proficient in MS Office
- Strong goal orientation and project execution skills
- Should possess strong professional expertise and people management skills with the ability to make quick decisions
- Experience in client/stakeholder relationship management is a must
- Ability to work in a rapidly changing environment
- Ability to work with CXOs and senior executives
Behavioral Competency
- Excellent written and verbal communication skills
- Collaborative environment work exposure
- Organized, task-oriented, and able to manage changing priorities
- Ability to work both independently or in a team environment
- Process ownership with a continuous process improvement approach
- Strong analytical skills and data gathering
- Integrity
- Conflict resolution and people/team handling
- Delegation and decision making
- Time management and planning and organizing
Application Link: Click here